Professor Christensen was intrigued by the question, “What is it that kills successful companies?” If you look at business history, he mused, almost every company that at one point was widely regarded as unassailably successful is, just a few short decades later, either in the middle of the pack or at the bottom of the heap. Why is this? After studying the phenomenon, Christensen reached the odd conclusion that it is actually the paradigms of good management that were taught at the Harvard Business School that sowed the seeds of every company’s ultimate demise. In other words, “If you’re wildly successful, you’re doomed.”
February 4, 2020 Read moreB2B companies are demonstrating innovation in ABM to get even better returns. The ABM program at the digital workflows enterprise, ServiceNow, is a good example. ServiceNow, recently ranked first in the 2018 Forbes Most Innovative Companies list, is integrating a multi-layered ABM approach into the very heart of their customer success-led corporate strategy.
March 4, 2019 Read moreWhat will be the potential impact of powerful economic, technological, and social trends on how we operate? We recently brought together a group of senior executives from companies with advanced ABM programs, including Accenture, BT, DXC Technology, Fujitsu, Microsoft, and O2, to brainstorm ABM’s future.
October 11, 2018 Read moreFor most companies, digitizing the business is not enough. In this ITSMA Viewpoint excerpt, Saul Berman, Chief Strategist at IBM Global Business Services, discusses the urgency of full-scale digital reinvention and why companies are not moving fast enough.
April 5, 2017 Read moreITSMA interviews John Gallagher, IBM’s Vice President of Digital Marketing, for the latest thinking from IBM on current and emerging priorities, the benefits of “digital first,” and how best to keep up with digital innovation.
August 18, 2016 Read moreSubscribe to our newsletter for the latest insight, research and event news.
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