Computer Horizons Corporation: Redefining the Service Opportunity

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Computer Horizons Corporation: Redefining the Service Opportunity

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Research Abstract

This Best Practice Case Study examines how Computer Horizons transformed its services business from providing commodity “contract” programming, to offering a range of high value, professional services.
The company’s leadership saw the triggers that signaled an impending shift in the needs of its customer base, and invested in people, infrastructure, and marketing, to meet those needs. The company now delivers a variety of IT professional services including outsourcing, client/server migration, legacy systems maintenance, consulting, systems integration, help desk services, applications development, network systems management, and education and training.
By redefining its service opportunity, Computer Horizon’s revenue growth jumped from 0% to 35%, and its stock market value experienced a 40-fold increase. The company’s Signature 2000 “packaged” service has had the biggest impact on the company’s growth. The service provides a total year 2000 migration solution, which is supported by a proprietary tool kit to manage, assess, analyze, and implement a strategy for solving IT-related, date field problems that will result from the coming of the next millennium. Computer Horizons Corporation, founded in 1969, generated revenues of over $200 million in 1995, with 40 offices in the U.S., England, and India.