Vice President, Digital Lifecycle Journeys, Customer Experience, Cisco
About Steve Cox
In his nearly 20 years at Cisco, Steve Cox has turned his passion for numbers into a career highlighted by data science innovation and visionary digital marketing achievements. He has been instrumental in accelerating Cisco’s Customer Experience (CX) strategy, reimagining its renewals business, and advancing its ongoing digital transformation. Steve oversees a high-performing team of data scientists and digital marketers with a mission to design and deliver fully-connected customer and partner touch points at every stage in the relationship lifecycle. Beyond numbers and data, he has a passion for people and heads up a Cisco global give-back campaign in support of the world’s most at-risk populations. A frequent speaker, Steve has presented at industry events such as SFDC Dreamforce, Gainsight Pulse, Cisco Marketing Velocity, and Cisco Partner Summit.