Luisa Jones

Member Success Director, Momentum

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About Luisa Jones

Luisa Jones is Momentum’s Client Experience Director. She started agency life in 2005 and has developed a deep understanding of what clients expect and how to genuinely improve their experience working with Momentum.

Starting out as a sales and marketing coordinator at her first agency, Luisa joined Momentum as an account-based marketing manager before focusing on account management. That led to her current position as Client Experience Director, leading Momentum’s program team.

Over the past seven years, Luisa has worked with both Momentum’s longest-standing client and some more recent clients, mixing everything from short-term projects to year-long programs, but always bringing the same objective, proactive approach.