New Research Shows Executive Buyers Once Again Focus on Growth
After more than a year of managing through a crisis and tending to workforce concerns, executives have turned their attention back to growing the business.
Article
executive engagement
Momentum ITSMA Staff
November 3, 2021
After more than a year of managing through a crisis and tending to workforce concerns, executives have turned their attention back to growing the business.
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After more than a year of managing through a crisis and tending to workforce concerns, executives have turned their attention back to growing the business. They are investing in new ideas and innovation to improve profitability, customer experience, and growth, according to the How Executives Engage Survey 2021, Part 2: Return of the Growth Imperative.
Based on a survey in September 2021 with 417 senior business and IT executives, this report digs into executives’ business and technology priorities as well as their expectations of and preferences for engaging with solution providers.
Both the business priorities and the technology priorities of the executives we surveyed shifted from Wave 1 (April 2021) to Wave 2 (September 2021). The top business priority now is improving productivity and profitability, compared to transforming to enable digital business, which is still important but dropped to the #3 position, alongside growing revenue.
Interestingly, enabling remote work is no longer a business priority for executives; it has been replaced by improving customer experience/loyalty and investing in innovation.
In addition to business and technology priorities, Wave 2 of the 2021 study points to buyers seeking digital solutions with a human touch to enable growth. The survey assessed:
Based on the data, there is an enormous opportunity for solution providers to partner with clients in driving innovation and growth. Marketing can play a key role in seizing this opportunity if they build skills to provide:
This is the second of a two-part study; part one was conducted in April 2021. The full report, How Executives Engage Survey 2021, Part 2: Return of the Growth Imperative, is available to download at no cost for ITSMA members and $795 for non-members. Want to learn more? Watch the webcast replay of Engaging Executives Amid Constant Uncertainty: How Executives Engage (Part 2), where ITSMA’s Julie Schwartz and Donna Thach present highlights from the research.