Location: Hilton Scottsdale Resort and Villas, Scottsdale, Arizona
The annual Compete Through Service Symposium brings together the most innovative minds in business and engaging academic thought leaders to advance the science of service. Sponsored by Arizona State University’s Center for Services Leadership, attendees will experience in-depth education specifically designed to help them face the challenges of competing and profiting through service.
ITSMA’s Senior Vice President, Rob Leavitt, is conducting a breakout workshop titled Customer Experience and the Innovation Imperative, as part of the Simplifying the Customer Experience track. Rob’s presentation explores the value of business innovation and identifies successful new approaches to build collaborative innovation programs into the end-to-end customer experience, especially with your most important accounts.