Solutions are rarely the sole strategy of companies today. ITSMA’s research shows that few companies are willing to abandon their traditional product and services mixes for a pure solutions approach. In this ITSMA Update, we introduce the ITSMA Solutions Organizational Integration Model, which helps companies determine the level of solutions integration that is best for serving their overall strategies and business models.

The model describes five different archetypes or ways that companies can integrate solutions development and delivery processes into their organizations, from low levels of organizational integration to a company that is wholly based around solutions.

Key Takeaways

• The ITSMA Solutions Organizational Integration Model describes five archetypes for integrating solutions development and delivery processes into your organization.
• Use the model to align the degree of solutions integration in your company with the overall business strategy.
• Companies do not need a high degree of organizational integration to achieve solutions mastery.
• As the level of solutions integration increases, marketing must take a more strategic role in solutions development and support.