Title: Lead Generation Benchmark Report: How the Best Firms Fill the Pipeline, 2010 ITSMA and RainToday.com Lead Generation Survey
Author: Katie Espinola, Julie Schwartz, John Doerr, Mike Schultz
Date Published: November 24, 2010
Ref. Number: SV4579R
Pages: 258

Marketers’ priorities are changing. Lead generation has risen to the top of technology and professional services marketers’ priority lists (preceded only by enabling sales) as companies struggle to compete in a crowded market and gain the attention of busy buyers. Some companies
are doing very well; they are filling their pipelines with quality leads and experiencing growth. Others are struggling. Why are some technology and professional services companies succeeding while others are languishing?

Lead Generation Benchmark Report: How the Best Firms Fill the Pipeline, based on research conducted by ITSMA in partnership with RainToday.com, examines the lead generation practices of professional services companies and identifies the best practices that drive superior business performance.

Key Findings

Based on the survey data, ITSMA and RainToday.com identified a number of characteristics of high performing companies. These are specifically around:

  • Segmentation
  • Referral generation
  • Types of content, offers, and tactics used to generate leads
  • Lead generation staffing
  • Lead generation measurement

Study Methodology

  • Online Web-based survey
  • Survey invitations emailed during March and April 2010 to contacts from ITSMA and RainToday.com
  • 859 respondents
  • ITSMA and RainToday.com analyzed the data by:
    • Annual revenue (less than $1 million, $1 million–99.9 million, $100 million–999.9 million, $1 billion or more)
    • Industry
    • Company performance (Below average performers, average performers,
      high performers)

This report is available free to ITSMA members that responded to this survey.

ACS
Alcatel-Lucent
Avanade, Inc.
Black & Veatch
BT
Capco
Capgemini
CGI
Cisco
CSC
Deloitte
Diebold, Inc.
HCL
Hewlett-Packard
IBM Global Business Services
Infosys
JDSU
Keane
KPMG LLP
NCR
NetApp
Nokia Siemens Networks
Open Text
Oracle
Orange Business Services
Patni Computer Systems
Polycom
Rimini Street
SAP
SBS Group
Siemens Enterprise Communications
Steria
TCS (Tata Consultancy Services)
The Trizetto Group
Wipro Technologies
Xerox Corporation

If your company is on the above list, please send us an email (using your company email) and request your free report. Orders will be processed the next business day.

This report is available for sale at member and nonmember prices.

 
This ITSMA document is available at no charge (password required) to ITSMA member companies and for sale to nonmembers.
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