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Defining and implementing the right metrics to document the growth of
the solutions business is important to understanding the value created
through an integrated solutions approach compared with traditional product
and services apoproaches.
Notwithstanding the broad push to solutions across the technology industry,
ITSMA research reveals that most companies are just getting started when
it comes to solutions metrics. This ITSMA Update explores two
of the most critical challenges in measuring solutions: identifying what
to measure and overcoming existing company structure, culture, and behavior.
The Update also provides best practice caselets on three companies
that are making significant headway in these areas:
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