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Description:

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An
archived version of this Briefing is available for playback. ITSMA members
with online access may access the archived Briefing by clicking on the "Playback" button
above. Nonmembers who purchase the Briefing will receive an email with
a link to the archived Briefing.
2007 is shaping up to be a good year for marketing. According to new
ITSMA research, marketing budgets are on the rise, the job market for
marketers is heating up, and services gross margins are continuing to
improve.
But despite recent gains, only one-third of marketers feel they have
a significant impact on the business.
To have a bigger impact on the business, marketers must become a more
strategic partner to:
- Business Leadership—ITSMA research has shown that marketers
with more strategic responsibilities, such as offer development, portfolio
management, and charting business strategy, have a greater impact on
the business. Marketers need to step up in these areas to win a seat
at the table.
- Sales—The typical approach to marketing-sales alignment
emphasizes getting marketing closer to sales through initiatives such
as tighter alignment of marketing activities with the sales cycle,
better coordination around demand gen, and giving sales more input
into marketing programs and materials. But dramatic shifts in the nature
of customers, competitors, offerings, and market influencers are placing
new demands on both marketing and sales organizations, and both sides
need to collaborate on new, shared priorities if they hope to succeed.
- Customers—Traditionally, marketing has focused primarily
on promotion, providing indirect value to customers. To truly engage
today's customers, marketers must focus more on delivering value to
them through thought leadership content, peer networking communities,
seminars, briefings, and other activities.
This PowerPoint presentation outlines the changes marketing must make in
each of these three areas. It also cites examples of what leading companies
like Accenture, Avaya, BEA, CDW, HP, IBM, Lucent, Satyam, and Xerox are
doing to strengthen their strategic relationships with business leaders,
sales, and customers.
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