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| The Eight Critical Success Factors for Customer Engagement Programs |
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Document
Type: Update
Pub. Date: February 14, 2011 Ref. Number:
U0070 |
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| Leveraging Reference Programmes to Help Customers Choose You |
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Document
Type: Online Briefing
Pub. Date: November 16, 2009 Ref. Number:
OLB091110 |
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| Getting Closer to Customers: Winning Strategies for Engaging Senior Executives |
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Document
Type: Online Briefing
Pub. Date: October 23, 2009 Ref. Number:
OLB091013 |
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| The ROI of Community |
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Document
Type: Viewpoint
Pub. Date: October 6, 2008 Ref. Number:
V0044 |
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| The Missing Link in Differentiation: Reputation |
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Document
Type: Update
Pub. Date: January 8, 2008 Ref. Number:
U0057 |
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| IKON Service Excellence: Creating a Culture to Improve the Customer Experience |
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Document
Type: Case Study
Pub. Date: March 13, 2006 Ref. Number:
CS0012 |
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| Connecting with Customers: Generating Awareness, Interest, and Confidence for Technology Services |
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Document
Type: Focus Report
Pub. Date: May 9, 2005 Ref. Number:
F009 |
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| Using Business Impact Tools to Communicate Value: How Avaya Revitalized Its Services Business |
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Document
Type: Case Study
Pub. Date: April 26, 2005 Ref. Number:
CS0011 |
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| A Framework for Measuring and Promoting Client Satisfaction |
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Document
Type: Tool
Pub. Date: August 1, 2003 Ref. Number:
TB027 |
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| Measuring and Promoting Client Satisfaction to Improve Business Results |
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Document
Type: Update
Pub. Date: July 21, 2003 Ref. Number:
EUU003 |
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| Combining Interactive Media and Entertainment to Redefine Customer Dialogues: An Interview with Keith Ferrazzi, President and CEO, YaYa |
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Document
Type: Viewpoint
Pub. Date: December 5, 2002 Ref. Number:
V0019 |
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| Kronos Incorporated: Managing and Marketing Customer Satisfaction |
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Document
Type: Case Study
Pub. Date: August 12, 2002 Ref. Number:
CS0003 |
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| Guidelines for Client Experience Management |
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Document
Type: Tool
Pub. Date: June 1, 2002 Ref. Number:
TB021 |
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| Managing Key Clients: Guidelines for Success |
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Document
Type: Tool
Pub. Date: April 1, 2002 Ref. Number:
TB019 |
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| The Satisfaction-Loyalty Equation |
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Document
Type: Tool
Pub. Date: March 1, 2001 Ref. Number:
TB005 |
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| Tools for Listening to the Customer |
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Document
Type: Tool
Pub. Date: January 1, 2001 Ref. Number:
TB003 |
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| How Customers Define Value |
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Document
Type: Online Briefing
Pub. Date: November 21, 2000 Ref. Number:
OLB112100 |
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| Strengthening Services Sales: A Client-Centric Approach |
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Document
Type: Update
Pub. Date: June 1, 2000 Ref. Number:
U0025 |
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| EMC: Customer Service Marketing from Scratch |
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Document
Type: Case Study
Pub. Date: April 1, 2000 Ref. Number:
C0025 |
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| Microsoft Corporation: A Case Study in Services Strategy Alignment |
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Document
Type: Case Study
Pub. Date: March 1, 1999 Ref. Number:
C0016 |
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| IBM: Managing Customer Relationships as a Disciplined Process |
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Document
Type: Case Study
Pub. Date: July 1, 1997 Ref. Number:
C0010 |
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| General Electric Medical Systems: Establishing an Ongoing Dialogue with Customers |
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Document
Type: Case Study
Pub. Date: March 1, 1997 Ref. Number:
C0009 |
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| PeopleSoft Corporation: Delivering Outrageous Customer Service |
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Document
Type: Case Study
Pub. Date: May 1, 1996 Ref. Number:
C0007 |
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| Cisco Systems, Inc.: Leading the Way in Delivering Electronic Support Services |
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Document
Type: Case Study
Pub. Date: October 1, 1995 Ref. Number:
C0005 |
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| Auspex Systems, Inc.: Leveraging Corporate Commitment to Quality and Customer Satisfaction to Create New Customers |
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Document
Type: Case Study
Pub. Date: March 1, 1995 Ref. Number:
C0003 |
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