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All ITSMA Relationship Marketing Documents     

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Four Stages to Full ABM Adoption
Document Type: Update        
Pub. Date: January 3, 2012        Ref. Number:  U0074

How to Successfully Navigate the Four Stages of Lead Management Maturity
Document Type: Online Briefing        
Pub. Date: December 2, 2011        Ref. Number:  OLB111201

The Eight Critical Success Factors for Customer Engagement Programs
Document Type: Update        
Pub. Date: February 14, 2011        Ref. Number:  U0070

Lead Generation Benchmark Report: How the Best Firms Fill the Pipeline, 2010 ITSMA and RainToday.com Lead Generation Survey
Document Type: Benchmarking Study        Complimentary Version Available
Pub. Date: November 24, 2010        Ref. Number:  SV4579R

Intel: How to Build Social Media Engagement Among Employees
Document Type: Case Study        
Pub. Date: September 27, 2010        Ref. Number:  CS0027

Kronos: How to Use Blogging to Reach an Executive-Level Audience
Document Type: Case Study        
Pub. Date: August 11, 2010        Ref. Number:  CS0026

CSC’s WikonnecT: How to Build a Thriving Social Media Community
Document Type: Case Study        
Pub. Date: April 30, 2010        Ref. Number:  CS0024

Tackling the Primary Impact Points for Sales Enablement and Productivity
Document Type: Online Briefing        
Pub. Date: March 23, 2010        Ref. Number:  OLB100316

Leveraging Reference Programmes to Help Customers Choose You
Document Type: Online Briefing        
Pub. Date: November 16, 2009        Ref. Number:  OLB091110

Leading Practices in B2B Customer Engagement
Document Type: Benchmarking Study        
Pub. Date: November 5, 2009        Ref. Number:  SV4577

How Customers Choose Solution Providers, 2009: The Importance of Personalization, Epiphanies, and Social Media
Document Type: Focus Report        Complimentary Version Available
Pub. Date: October 26, 2009        Ref. Number:  F016

How Customers Choose Solution Providers, Europe 2009: The Importance of Personalisation, Epiphanies, and Social Media
Document Type: Focus Report        Complimentary Version Available
Pub. Date: October 25, 2009        Ref. Number:  F016EU

How Customers Choose Solution Providers, United States 2009: The Importance of Personalization, Epiphanies, and Social Media
Document Type: Focus Report        Complimentary Version Available
Pub. Date:         Ref. Number:  F016US

Getting Closer to Customers: Winning Strategies for Engaging Senior Executives
Document Type: Online Briefing        
Pub. Date: October 23, 2009        Ref. Number:  OLB091013

The “Marketing” Enterprise of the Future
Document Type: Viewpoint        
Pub. Date: August 20, 2009        Ref. Number:  V0049

Marketing to the CIO’s Hot Buttons
Document Type: Online Briefing        
Pub. Date: July 14, 2009        Ref. Number:  OLB090714

Survey Insights: The Impact of the Economic Downturn on Developing and Selling Solutions
Document Type: Study        
Pub. Date: May 8, 2009        Ref. Number:  SV4555

ITSMA Account-Based Marketing Benchmarking Study
Document Type: Benchmarking Study        
Pub. Date: April 1, 2009        Ref. Number:  B019

Generating Revenue in Tough Times: Better Thinking, Better Tactics
Document Type: Online Briefing        
Pub. Date: February 27, 2009        Ref. Number:  OLB090225

The Epiphany Stage: The Missing Link in the Buying Process
Document Type: Update        
Pub. Date: January 27, 2009        Ref. Number:  U0062

How Customers Choose Solution Providers, North America, 2008
Document Type: Focus Report        
Pub. Date: November 11, 2008        Ref. Number:  F014

The ROI of Community
Document Type: Viewpoint        
Pub. Date: October 6, 2008        Ref. Number:  V0044

What Really Matters to Decision Makers? Insight into Key Buying Criteria for Services and Solutions – North America
Document Type: Online Briefing         
Pub. Date: August 12, 2008        Ref. Number:  OLB080812

Elevating the Focus on Customers: ABM at Unisys Europe
Document Type: Case Study         
Pub. Date: June 12, 2008        Ref. Number:  CS0017

How to Get Started in Social Media
Document Type: Viewpoint         
Pub. Date: April 30, 2008        Ref. Number:  V0040

 


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