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All ITSMA Benchmarking Study Documents      To view PDF files in our library you need an updated version of Adobe® Acrobat® Reader®. To download the application click on the image link (to the left) and follow the steps to download and install the application for free. Page 2 of 2 < 1 2     Services Marketing Budgets and Benchmarks: 2007 Budget Allocations and Trends Document Type: Benchmarking Study         Abbreviated Summary Available Pub. Date: February 21, 2007        Ref. Number:  B017 Services Marketing Budgets and Benchmarks: 2006 Budget Allocations and Trends Document Type: Benchmarking Study          Pub. Date: February 22, 2006        Ref. Number:  B016 Services Marketing Budgets and Benchmarks: 2005 Metrics, Trends, and Challenges Document Type: Benchmarking Study         Abbreviated Summary Available Pub. Date: June 1, 2005        Ref. Number:  B015 Services Marketing Budgets and Benchmarks: 2004 Budget Allocations and Trends Document Type: Benchmarking Study         Abbreviated Summary Available Pub. Date: March 29, 2004        Ref. Number:  B014 Services Marketing Budgets and Benchmarks: 2003 Budget Allocations and Trends Document Type: Benchmarking Study          Pub. Date: November 6, 2003        Ref. Number:  B013 Professional Services Pricing Study: Pricing Practices 2001 Document Type: Benchmarking Study          Pub. Date: December 4, 2001        Ref. Number:  PSS001 Pricing and Packaging Technology-based Services and Solutions: Customer Perspective 2001 Document Type: Benchmarking Study          Pub. Date: November 1, 2001        Ref. Number:  PSC001 Benchmarking Study 2000: Volume I, II, and III Document Type: Benchmarking Study         Abbreviated Summary Available Pub. Date: February 1, 2001        Ref. Number:  B010 Services Sales Benchmarks (Excerpt from Benchmarking Study, 1999 Edition, Volume I) Document Type: Benchmarking Study          Pub. Date: January 1, 2000        Ref. Number:  B009 Benchmarking Study – 1999 Edition, Entire Study – 3 Volume Set Document Type: Benchmarking Study          Pub. Date: March 1, 1999        Ref. Number:  B678 Page 2 of 2 < 1 2

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