ITSMA’s Tenth Annual Brand Tracking Study for IT Professional Services finds that providers
have an opportunity for differentiation on speed and savings to clients. In overall favorability ratings HP, IBM, McKinsey, Bain, and Deloitte topped the list.
Houston, we have a problem. Recent ITSMA research reveals that technology companies are having serious difficulty measuring the value of the solutions they deliver to customers. Without proof points to back up marketing promises, is it surprising that customers have become skeptical of providers’ claims?
How did IKON Management Services increase its retention rate by 7%, reduce account cancellations by 35%, improve communications with its customers, and proactively innovate its business process? Read on to learn more!