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ITSMA Ezine

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2000  |  2001  |  2002  |  2003  |  2004  |  2005  |  2006  |  2007  |  2008

 
Issues from 2001:
December 2001
Microsoft and Solutions, Pricing Practices, COMDEX Wrap-Up, Extraordinary Guarantees, and more
November 2001
Back to the Basics, Marketing Survival, Pricing Solutions, Reader Survey, and more

October 2001
Marketing After September 11, Selling "Risk," Sun's Online Sales Support, Services Mapping, and more

September 2001
Channel Marketing, Thought Leadership, Marketing Solutions, Sales Readiness Guide, and more

August 2001
Compaq's Internal Marketing, Teradata Sales Support, EDS Community Service, Reference Management, and more

July 2001
Field-based PR, Dell's Online Sales Training, Sales Automation Tools, Leveraging the Sales Channel, and more

June 2001
Getting Close to the Customer, Converting the Product Sales Force, Network Services Brand Awareness, and more

May 2001
Marketing Survival Data, Services Sales Incentives, Customer Loyalty, Getting the Metrics, and more

April 2001
ITSMA Europe, Professional Services Brand Awareness, Maximizing Training, and more

March 2001
Sergio Zyman's New Rules, Voice of the Customer, Refining Sales Training, Satisfaction vs. Loyalty, and more

February 2001
Marketing Performance Evaluation, State of the Profession, Closing the Training Gap, and more
January 2001
Marketing CRM Services, PwC's Web Marketing, Listening to the Customer, and more
 
 

About ITSMA
ITSMA specializes in helping companies market and sell services and solutions more effectively. As a membership organization, we provide research, consulting, and training to the world's leading technology, communications, and professional services providers to generate increased demand, strengthen customer relationships, and improve brand differentiation. ITSMA is based near Boston, and has offices in London and Tokyo. Learn more at www.itsma.com.

   
 
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