Customer experience and engagement seem to be overtaking brand communications in B2B marketing priorities.
As more and more marketing organizations try to establish themselves as strategic parts of the business, the imperative to build compelling, functional performance dashboards gains importance.
Assessing your brand is critical to determining how well your marketing initiatives are performing. ITSMA’s multiclient brand study offers many of the same benefits as a dedicated study with a smaller investment.
Today less than one-third of CEOs hold marketing accountable for its results. Nearly one-quarter of CFOs don’t even look at marketing performance data. ITSMA’s recent study shows how to build trust in marketing data.
Marketing is finally being taken seriously as a strategic function. How we got here is the result of factors in the industry and internal corporate dynamics.
The relationship between sales and marketing is often characterized by some degree of tension, but as marketing automation becomes standard practice, close cooperation is more critical than ever.
We might not have an ITSMA crystal ball, but we do have a research agenda designed to help you make the most of all the changes happening in B2B marketing.
Getting access to critical skills – especially hot new ones – is key to marketing success. B2B marketing organizations are more likely to buy, hire, or train depending on the skill set in question.
Despite popular belief, B2B buyers prefer interactive visualizations, slide decks, and even text-based reports to video.
This year’s How Buyers Consume Information survey zeroes in on the kinds of information buyers find most useful at each stage of the purchase process.
Research is at the core of everything we do at ITSMA. We focus on providing marketing insight that will improve business results for our member organizations. Our objective is to […]
Account Based Marketing (ABM) is a well-understood means of customer engagement, yet ITSMA research shows that it is still largely relegated to the status of marketing tactic.
Customer engagement programs are one of the power tools in the marketer’s toolbox, yet the majority of respondents to ITSMA’s recent survey said they were unsatisfied with the results of their programs. Attend the upcoming web briefing to hear how high achievers are making theirs a success.
What do marketers need to do to stay in the hearts and minds of existing customers?
85% Feel Increasing Pressure to Measure Marketing’s Value and Contribution AUSTIN, Texas—May 27, 2014—According to the joint VisionEdge Marketing (VEM) and ITSMA 2014 Marketing Performance Management (MPM) Survey, only […]
Buyers are starting to implement personas, but are they seeing the results they expected?
The three skills marketers want most demonstrate the diverse field marketing has become. They span the art and science of marketing and the quality needed to pull together a disparate team of professionals: leadership.
Marketing’s role is growing. As offerings and markets multiply, sales needs more support. And senior management is increasingly inviting marketing to help create strategy.
ITSMA’s six research themes for 2014—data and analytics, content, metrics, personas, talent, and loyalty—capture the transformative wave sweeping over our profession.
In ITSMA’s How Buyers Consume Information study, we asked buyers what they wanted from sales reps. We compared the answers to what marketers said when we asked them earlier in 2013. The results were instructive—and shocking.